Where do you go if you need help with Beacon? Learn about the difference between the forum and help centre.
Beacon users will, regrettably, be well aware of the issues we are currently experiencing with Beacon. Users are occasionally being confronted with a ‘502’ error screen. This means that the Beacon server has not properly responded to your request. We have discovered that this is being driven by an overwhelming increase in the number of […]
The Beacon Help Centre has a new section, Beacon 1 Service Notifications. Details of incidents and notices affecting Beacon 1 are being published on the Help Centre and you can choose to receive emails notifying you of new events. For more details read Beacon 1 Service Notifications on the Beacon Help Centre.
Photo by Stephen Phillips – Hostreviews.co.uk on Unsplash Roy Biggs, the Team Lead for on-going help, gives us the following tips on how to maximise the chances of your Beacon email being delivered successfully, and how to approach problem-solving if problems do arise. An Insight to email Issues When a problem occurs with Beacon email, […]
The Beacon User Forum is a place for Beacon Users to discuss anything to do with Beacon, from hints and tips to the complexities of the finance module.
If your U3A has changed its Beacon administrator there are two things you need to do. A new step by step video will guide you through the process.
The Beacon User Guide and the training guides have now moved to the Beacon Help Centre.
Some U3As are spending less money during the crisis and are looking for how they can compensate their members. Beacon will support you once you have made your decision.
The Beacon team are pleased to announce the Beacon Help Centre. This uses a new helpdesk system with a greater capacity then the existing one and with more features. The new platform also provides a knowledge base and will become the new home for the Beacon training guides.
We have decided to extend the Beacon User Forum to all U3As, regardless of whether or not they are using Beacon yet, so that it can be used as a place for U3A members to share ideas and support each other.