Help

Existing user? Click the link on the right if you need assistance…

(Accessing the Help Desk will allow you to open a support ticket.)

We Are Here To Help!

Beacon is maintained and developed by a small team of U3A volunteers, with some software assistance from an outside contractor.

The Beacon Team consists of
three sub-teams:

  • Administration
  • Technical
  • Support

    If your committee would like to ‘try-out’ the Beacon system with absolutely no commitment, we will send you a copy of the ‘Beacon Journey Pack’ please email:

    info@beacon.u3a.org.uk

  • Beacon Training Documents

    We now have a comprehensive set of training documents available to help Beacon users learn more about how the Beacon System works. Briefly they comprise:

    • Getting Started
    • Membership
    • Groups
    • Emails & Letters
    • Finance
    • System Set-Up
    • Miscellaneous

    If a U3A needs help or guidance during its Beacon ‘journey’, it’s readily available.

    Support is provided in a number of ways:

    • Beacon’s national team of supporters is made up of experienced Beacon uses who provide personal, 1-2-1 advice and assistance to U3As, both ‘journeying’ and when ’newly-live’.
    • There is a national online User Forum where members communicate with each other regardless of their UK location. It’s alive with discussion, advice, and all-things Beacon!
    • This Beacon website is online and has documentation to support our users. This provides a ‘one-stop-shop’ for news, newsletters, training documentation and other useful information for all Beacon subscribers.
    u3a-beacon-logo-web

    Supporters can click here to read or download material required for each stage of the Beacon journey from evaluation to going live (password required).