Dear Beacon Team,

We u3a committee folk are by necessity reasonably resilient and adaptable. However, recently when our large u3a suddenly found itself without a Beacon Administrator or Deputy, it was clearly time to remind oneself ‘Don’t Panic’.

So, behaving in the most responsibly way I knew, I contacted our Regional Trustee Barbara Cordina and asked for help and advice. Following a brief telephone call, everything then happened at record speed and without a hint of subject superiority. We were assigned a Beacon Journey Lead, who literally guided us through every inch of the way. Everything was explained in plain English, options were given and confidence was restored. We were then offered our own trainer, with availability within 1 day. Plus, we can have as much follow-up training as necessary.

I’ve never been so impressed with such a responsive and personalised service. Everyone we dealt with was competent, patient and helpful. Very many thanks to all the Beacon Team for the service provided and should any other u3a find themselves in a similar situation, please take this review as a genuine story, call for help and ‘Don’t Panic’.

A quality service is only a phone call away”.

Dunstable u3a

Just wanted to say, the Beacon User Guide is brilliant. I had to do something quickly, didn’t know how, looked it up, and it was all done in ten minutes. So thank you very much.

Linda Lawson, Secretary